Shipping policy
Thank you for visiting and shopping at Nordmoose.
This Shipping Policy explains how we process, ship, and deliver orders placed through www.nordmoose.com.
Domestic Shipping Policy — United States
At this time, Nordmoose primarily ships orders within the United States.
Order Processing Time
Most orders are processed within 1–3 business days after your order is placed.
Orders are not typically processed or shipped on weekends or holidays.
If we are experiencing a high volume of orders, fulfillment may be delayed by a few additional business days. If there is a significant delay with your order, we will contact you by email.
Fulfillment Partners and Carriers
To provide faster and more reliable delivery, Nordmoose may fulfill orders through our trusted U.S. fulfillment partners, including Amazon fulfillment centers and other partner carrier networks.
This means your order may be shipped directly from a U.S. warehouse operated by one of our fulfillment partners.
Depending on availability, location, and fulfillment method, orders may be delivered by carriers such as USPS, UPS, FedEx, Amazon Logistics, or other regional delivery partners.
Shipping Rates and Delivery Estimates
We currently offer free standard shipping on all orders.
Shipping costs are included in the product price, so no additional standard shipping charge is added at checkout unless otherwise stated.
Estimated delivery time for most U.S. orders is:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 2–5 business days after shipment |
| Expedited Shipping | May be available depending on product and location |
Delivery times are estimates and are not guaranteed. Actual delivery time may vary depending on product availability, warehouse location, carrier delays, weather, holidays, or other factors outside our control.
Shipment Confirmation and Order Tracking
You will receive a shipment confirmation email with tracking information once your order has shipped.
Tracking information may take up to 24 hours to become active after the carrier receives the package.
Multiple Shipments
If your order includes multiple products, they may ship separately from different fulfillment centers or warehouses.
If this happens, you may receive more than one tracking number and your items may arrive on different days.
Shipping to P.O. Boxes, APO/FPO/DPO, and U.S. Territories
Shipping availability to P.O. Boxes, APO/FPO/DPO addresses, U.S. Territories, Alaska, Hawaii, and remote areas may depend on the product, carrier, and fulfillment partner used for the order.
If we are unable to ship to the address provided, we will contact you to request an updated address or issue a refund if shipping is not possible.
International Shipping
At this time, Nordmoose primarily serves customers in the United States.
International shipping may not be available for all products or destinations. If international shipping becomes available, shipping rates, delivery times, customs duties, taxes, and import fees may vary by country and will be the responsibility of the customer unless otherwise stated.
Customs, Duties, and Taxes
For U.S. domestic orders, customs duties normally do not apply.
For any international orders, Nordmoose is not responsible for customs duties, import taxes, tariffs, or other fees imposed by the destination country. Any such fees are the responsibility of the customer.
Incorrect Shipping Addresses
Please make sure your shipping address is complete and accurate before placing your order.
Nordmoose is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping addresses provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to update the address before the order ships, but we cannot guarantee changes once the order has entered fulfillment.
Refused or Undeliverable Packages
If a package is refused, returned to sender, or marked as undeliverable due to an incorrect address or customer refusal, we may issue a refund after the package is returned to our fulfillment partner, minus any shipping or handling costs where applicable.
In some cases, if the package cannot be recovered, we may be unable to issue a full refund.
Damaged Packages
If your order arrives damaged, please contact us within 30 days of delivery at:
Please include:
- your order number;
- photos of the damaged product;
- photos of the packaging;
- a short description of the issue.
We will review the issue and may offer a replacement or refund according to our Refund Policy.
Missing or Stolen Shipments
If your tracking information shows that your package was delivered but you did not receive it, please contact us as soon as possible at:
Please check around your delivery location, with household members, neighbors, building staff, mailroom, or local carrier office first.
If the package still cannot be located, we will help review the situation with the carrier or fulfillment partner. Depending on the result, we may offer a replacement or refund at our discretion.
Carrier Delays
Nordmoose is not responsible for delays caused by shipping carriers, weather, holidays, incorrect addresses, customs, or other events outside our control.
However, if your order is significantly delayed, please contact us and we will do our best to help.
Contact Us
If you have any questions about shipping, delivery, tracking, or your order, please contact us:
Customer Service Email: hello@nordmoose.com