At Nordmoose, your satisfaction is our priority. We design cruise essentials to make your trip easier, more comfortable, and more organized — and we stand behind our products with a simple 30-day refund policy.

If something is not right with your order, please contact us within 30 days of delivery, and our customer service team will help make it right.

30-Day Refund Eligibility

Damaged or Defective Products

If your product arrives damaged, defective, or does not work as expected, please contact us within 30 days of delivery.

We will offer a full refund or send a replacement at no additional cost, depending on the situation.

Photos or short videos may be requested so our team can understand the issue and improve future product quality.

Incorrect or Missing Items

If you receive the wrong item or your order is incomplete, please contact us within 30 days of delivery.

We will correct the issue by sending the correct product, completing the missing items, or issuing a refund where appropriate.

Not Satisfied With Your Purchase

If you are not satisfied with your Nordmoose product, please contact us within 30 days of delivery.

We offer a 30-day full refund policy to make sure you can shop with confidence.

Seasickness Patches Policy

Due to the personal-use and hygiene nature of seasickness patches, we do not accept returns of seasickness patches, even if the package has been opened or used.

However, your satisfaction still matters to us.

If you are not satisfied with your Nordmoose seasickness patches, please contact us within 30 days of delivery, and we will provide a full refund.

No return is required for seasickness patches.

Refund Process

Contact Us

Please contact our customer service team at:

hello@nordmoose.com

Please include:

• your order number;
• the email address used for the order;
• a short description of the issue;
• photos or videos if the product arrived damaged, defective, incorrect, or incomplete.

Review

Our team will review your request and respond as quickly as possible, usually within 1–3 business days.

We may ask for additional information, photos, or videos to better understand the issue.

Resolution

Once your request is approved, we will process your refund or send a replacement.

Refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

If a replacement is sent, we will provide tracking information once it becomes available.

Return Policy

Returnable Items

For regular Nordmoose products, unopened and unused items may be eligible for return within 30 days of delivery.

Please contact us before sending any item back. Returns sent without contacting us first may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

• seasickness patches;
• opened or used personal-care or wellness products;
• items returned after the 30-day delivery window;
• products damaged due to misuse, mishandling, or improper care.

Even if an item is not returnable, we may still offer a refund or replacement if the product arrived damaged, defective, incorrect, or if you are not satisfied within the eligible refund window.

Return Shipping

If a return is required for an unopened and unused regular product, return instructions will be provided by our customer service team.

For defective, damaged, incorrect, or incomplete orders, we will help resolve the issue at no additional cost.

For regular returns not related to damage, defect, or our mistake, customers may be responsible for return shipping costs unless otherwise agreed by our customer service team.

Refund Exceptions

We reserve the right to refuse a refund or replacement if:

• the request is made more than 30 days after delivery;
• the issue is caused by misuse, abuse, or improper handling;
• the order information cannot be verified;
• the request appears fraudulent or abusive;
• the product was purchased from an unauthorized seller or third-party marketplace not operated by Nordmoose.

Bulk Orders

For bulk orders, wholesale orders, or special orders, please contact us at hello@nordmoose.com to discuss the refund and return policy specific to your order.

Contact Us

If you have any questions about our refund policy, returns, replacements, or your order, please contact us:

Customer Service Email: hello@nordmoose.com

Nordmoose
Operated by Nordic Moose LLC and its parent company Raivara OÜ

Thank you for choosing Nordmoose. We appreciate your business and look forward to helping make your next cruise easier and more comfortable.