Privacy policy


Last Updated: July 11, 2026

This Privacy Policy describes how Nordmoose (“Nordmoose”, “we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you visit www.nordmoose.com, make a purchase, sign up for emails, interact with our advertisements, use our services, or otherwise communicate with us.

Nordmoose is a brand operated by Nordic Moose LLC and its parent company Raivara OÜ.

For the purposes of this Privacy Policy, “you” and “your” refer to any individual who interacts with our website or services, including customers, visitors, and users.

By accessing or using our website or services, you agree to this Privacy Policy. If you do not agree, please do not use or access our services.

1. Data Controller

For the purposes of the EU General Data Protection Regulation (“GDPR”) and other applicable privacy laws, the data controller is:

Nordmoose
Operated by Nordic Moose LLC and its parent company Raivara OÜ
Email: hello@nordmoose.com

If you have any privacy-related questions, requests, or concerns, you can contact us at hello@nordmoose.com.

2. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, services, or business operations.

Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of our website or services after any changes means that you accept the updated Privacy Policy.

3. Information We Collect

We collect personal information to provide, operate, improve, protect, and market our services. The type of information we collect depends on how you interact with us.

a) Information You Provide Directly

We may collect information you provide directly to us, including:

  • name;
  • email address;
  • phone number;
  • billing address;
  • shipping address;
  • order details;
  • products purchased;
  • account information, if you create an account;
  • customer support messages;
  • reviews, feedback, photos, videos, or other content you submit;
  • marketing preferences;
  • information you provide when signing up for our newsletter or promotions.

Payment information is processed securely by third-party payment providers. We do not store full payment card details on our own systems.

b) Order and Transaction Information

When you make a purchase, we collect information necessary to process and fulfill your order, including:

  • products purchased;
  • payment confirmation;
  • shipping information;
  • delivery status;
  • order history;
  • refund or return information;
  • fraud prevention and risk assessment information.

c) Automatically Collected Information

When you visit our website, we and our service providers may automatically collect certain information using cookies, pixels, tags, log files, and similar technologies, including:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • time zone;
  • approximate location;
  • pages viewed;
  • products viewed;
  • items added to cart;
  • checkout activity;
  • referring website or source;
  • interactions with our website, emails, and advertisements.

d) Information from Third Parties

We may receive information from trusted third parties, including:

  • Shopify, which powers our online store;
  • payment processors;
  • shipping and logistics partners;
  • analytics providers;
  • advertising platforms, including Meta/Facebook, Instagram, Google, and other platforms;
  • email marketing providers;
  • customer support tools;
  • fraud prevention and security providers.

4. How We Use Your Information

We use your personal information to:

  • process and fulfill orders;
  • process payments;
  • arrange shipping and delivery;
  • provide order confirmations and updates;
  • manage returns, refunds, and customer service requests;
  • respond to your questions or support requests;
  • improve our website, products, and services;
  • personalize your shopping experience;
  • send marketing emails, where permitted;
  • show relevant ads and retargeting ads, where permitted;
  • measure the performance of our advertising campaigns;
  • detect, prevent, and address fraud, abuse, or security issues;
  • comply with legal, accounting, tax, and regulatory obligations;
  • enforce our Terms of Service and policies.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at hello@nordmoose.com.

5. Legal Bases for Processing

If you are located in the European Economic Area, United Kingdom, or another region with similar data protection laws, we process your personal information based on the following legal bases:

  • Contractual necessity — to process and fulfill your orders and provide our services;
  • Legal obligation — to comply with tax, accounting, consumer protection, and regulatory requirements;
  • Legitimate interests — to improve our services, prevent fraud, secure our website, and communicate with customers;
  • Consent — for marketing communications, non-essential cookies, analytics, retargeting, and certain advertising activities where consent is required.

You may withdraw your consent at any time where processing is based on consent.

6. How We Share Personal Information

We may share your personal information with trusted third parties who help us operate our website, process orders, provide services, and market our products.

These may include:

  • Shopify, which powers our online store;
  • payment processors;
  • shipping and logistics providers;
  • email marketing providers;
  • customer support tools;
  • analytics providers;
  • advertising partners, including Meta/Facebook, Instagram, Google, and other platforms;
  • fraud prevention and security providers;
  • IT and website service providers;
  • legal, accounting, tax, and compliance service providers;
  • business affiliates involved in operating Nordmoose.

We may also share information when required by law, regulation, legal process, or government request, or when necessary to protect our rights, customers, property, or safety.

We do not sell personal information in the traditional sense. However, certain privacy laws may define some advertising, retargeting, analytics, or data sharing activities as “selling”, “sharing”, or “targeted advertising.” Where required by law, we provide ways for you to opt out of such activities.

7. Behavioural Advertising and Retargeting

We may use your personal information to provide targeted advertisements or marketing communications that we believe may be relevant to you.

We may use advertising and analytics partners, including Meta/Facebook, Instagram, Google, Shopify, and other advertising platforms, to help measure website activity, understand customer behavior, improve our marketing, and show relevant ads.

These technologies may collect or receive information such as:

  • IP address;
  • device and browser information;
  • pages viewed;
  • products viewed;
  • items added to cart;
  • checkout activity;
  • purchases;
  • interactions with our ads;
  • interactions with our website.

Depending on your location and applicable law, we will request your consent before using non-essential cookies, pixels, or similar tracking technologies.

You can manage your cookie preferences through our cookie banner or privacy settings, where available. You may also be able to opt out of targeted advertising through your browser settings, platform ad settings, or applicable privacy choice tools.

You can learn more or manage advertising preferences through:

  • Meta/Facebook Ad Preferences;
  • Google Ad Settings;
  • Digital Advertising Alliance opt-out tools;
  • browser privacy settings.

8. Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar technologies to operate our website, remember your preferences, process orders, analyze website performance, and support marketing and advertising.

Some cookies are strictly necessary for the website to function, such as shopping cart, checkout, payment, security, and customer account cookies. These cookies are required for the website to work properly.

Other cookies and tracking technologies, such as analytics cookies, marketing cookies, retargeting pixels, and advertising pixels, may require your consent depending on your location.

We may use cookies and similar technologies to:

  • keep items in your cart;
  • remember your preferences;
  • process checkout;
  • protect against fraud;
  • understand website performance;
  • improve user experience;
  • measure ad performance;
  • retarget visitors with relevant ads;
  • personalize marketing communications.

You can control cookies through your browser settings and, where available, through our cookie banner or privacy preferences tool. Disabling certain cookies may affect website functionality or your shopping experience.

9. Email Marketing and Newsletter

If you sign up for our newsletter, make a purchase, or otherwise provide your email address where marketing is permitted, we may send you emails about Nordmoose products, cruise tips, offers, new product launches, and related updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us at hello@nordmoose.com.

We may still send you non-marketing messages related to your order, account, delivery, refund, customer support request, or legal notices.

10. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including:

  • fulfilling orders;
  • providing customer support;
  • maintaining business and accounting records;
  • complying with legal, tax, and regulatory obligations;
  • resolving disputes;
  • preventing fraud;
  • enforcing our agreements.

When personal information is no longer needed, we will delete, anonymize, or securely retain it as required or permitted by law.

11. Security

We use reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and we encourage you to use caution when sharing information online.

12. Your Rights

Depending on your location, you may have certain rights regarding your personal information.

a) EU / EEA / UK Residents

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with similar data protection laws, you may have the right to:

  • access the personal information we hold about you;
  • request correction of inaccurate information;
  • request deletion of your personal information;
  • request restriction of processing;
  • object to certain processing;
  • request data portability;
  • withdraw consent where processing is based on consent;
  • lodge a complaint with a supervisory authority.

To exercise your rights, contact us at hello@nordmoose.com.

b) U.S. State Privacy Rights

Depending on your state of residence, including California, Virginia, Colorado, Connecticut, Utah, and other applicable jurisdictions, you may have the right to:

  • request access to personal information we hold about you;
  • request a copy of your personal information;
  • request correction of inaccurate personal information;
  • request deletion of personal information;
  • opt out of certain data sharing, targeted advertising, or sale of personal information;
  • appeal a privacy request decision where applicable.

To exercise your rights, contact us at hello@nordmoose.com.

Where required, we may provide a “Your Privacy Choices” or data sharing opt-out page. We may need to verify your identity before processing certain requests.

13. California Privacy Notice

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, may provide you with additional rights.

We may collect the following categories of personal information:

  • identifiers, such as name, email address, shipping address, billing address, IP address, and phone number;
  • commercial information, such as products purchased, viewed, or added to cart;
  • internet or network activity, such as browsing activity and interactions with our website;
  • geolocation information, such as approximate location based on IP address;
  • inferences, such as interests or preferences based on shopping activity;
  • customer support information you provide to us.

We use this information for the business and commercial purposes described in this Privacy Policy.

We do not sell personal information in the traditional sense. However, some advertising and analytics activities may be considered “sharing” or “sale” under California privacy law. Where required, you may opt out of such sharing through our privacy settings or by contacting us at hello@nordmoose.com.

We do not knowingly sell or share personal information of children under 16.

14. International Data Transfers

Nordmoose operates internationally and sells primarily to customers in the United States and other regions.

Your personal information may be processed in countries other than the country where you live, including the United States, Canada, countries in the European Economic Area, and other locations where our service providers operate.

Where personal information is transferred outside the EU/EEA, UK, or other protected regions, we rely on appropriate safeguards, such as contractual protections, standard contractual clauses, adequacy decisions, or other lawful transfer mechanisms where required.

15. Children’s Privacy

Our website and services are not intended for children under the age of 16.

We do not knowingly collect personal information from children under 16. If you believe that a child has provided us with personal information, please contact us at hello@nordmoose.com and we will take appropriate steps to delete the information.

16. User-Generated Content, Reviews, Photos, and Videos

If you submit a review, photo, video, testimonial, comment, or other user-generated content, we may collect and use the information you provide.

With your permission or where otherwise allowed, we may use your submitted content for customer support, product improvement, marketing, advertising, website display, social media, and promotional purposes.

Please do not submit content that includes personal information of others unless you have permission to do so.

17. Third-Party Websites and Links

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

18. Shopify and Third-Party Services

Our store is powered by Shopify. Shopify processes personal information as part of providing the e-commerce platform, checkout, payment, security, analytics, and related services.

We also use third-party service providers for payments, shipping, analytics, marketing, advertising, customer support, fraud prevention, and website operations.

These third parties may process your personal information according to their own privacy policies and contractual obligations.

19. Do Not Track

Some browsers may transmit “Do Not Track” signals. Because there is no consistent industry standard for responding to such signals, we do not currently alter our data collection and use practices when we detect a “Do Not Track” signal.

Where required by applicable law, we will honor applicable opt-out preference signals or provide appropriate privacy choice tools.

20. Contact Us

For privacy-related questions, requests, or concerns, please contact us at:

Email: hello@nordmoose.com

Nordmoose
Operated by Nordic Moose LLC and its parent company Raivara OÜ